Privacy Policy

At VOSTRA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using our website and placing an order, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly at checkout and when you contact us, including your name, shipping and billing address, email address, and phone number. We also collect limited technical data — such as device, browser, and usage information — to operate and improve the site.

2. How We Use Your Information

• To process, fulfil, and deliver your orders.
• To provide customer support and respond to your inquiries.
• To send order updates and tracking details via email or SMS.
• To improve our products, website, and overall shopping experience.
• To detect, prevent, and address fraud or security issues.

3. Payment Information

Payment information is processed securely through trusted, third-party payment providers. We do not store your full card details on our servers. All transactions are encrypted and handled in line with applicable industry security standards.

4. Sharing Your Information

We do not sell or share customer data with third parties for marketing purposes. We share information only with service providers who help us run our business — such as courier partners and payment processors — and only to the extent needed to deliver your order or comply with the law.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep your cart working, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features.

6. Data Retention & Security

We retain personal information only for as long as necessary to fulfil the purposes described here and to meet legal or accounting requirements. We apply reasonable technical and organisational measures to protect your data, though no method of transmission over the internet is fully secure.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law. To make a request, email us at supportvostra@gmail.com.

8. Updates To This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page. This policy is governed by the laws of India.

9. Contact

For any privacy-related questions, contact us at supportvostra@gmail.com.