At VOSTRA, we want you to love what you wear. If something isn’t right, here’s how our exchange and refund process works.

1. Return & Exchange Policy

• We accept exchanges for products that are damaged, defective, or received in the wrong size.
• Exchange requests must be made within 7 days of receiving the order.
• Products must be unused, unwashed, and in their original condition with all tags attached.
• Items purchased during special sales or promotional offers may not be eligible for return or exchange.
• To request an exchange, contact us at supportvostra@gmail.com.

2. Refund Policy

• Refunds are only provided in cases where an exchange is not possible or if the order cannot be fulfilled.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the error was on our part.

3. How To Request

Email supportvostra@gmail.com with your order number and, for damaged or defective items, a clear photo. Our team will guide you through the next steps and confirm eligibility.

4. Conditions

Returned items that arrive used, washed, without tags, or outside the 7-day window may be declined and sent back to you. We inspect every returned item before approving an exchange or refund.

5. Contact

Questions about a return or refund? Reach us at supportvostra@gmail.com.